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About / FAQ

FAQ

Why order online?

 

  • Olam Markets makes ordering your Olam products simple and seamless. Simply sign up, shop and save!
  • We provide transparency into our pricing, inventory, and the full product portfolio
  • Lastly, orders placed on the portal allow convenient access to all shipment specific documents, plant certifications needed for audits, product specifications and regular order status updates.

 

Be sure to create an account to access all Olam has to offer!

 
How do I sign up to be a customer?

Olam has a New Customer Registration form located online. Simply fill out the form and submit! Olam will review the information and your account will be approved within 5 business hours.

If you are a current Olam customer, please reach out to your Customer Service Representative at olam.indonesia@olamnet.com to unlock all the benefits of the customer portal.

 
I want to make a change to my order. What next?

If you would like to make a change to your order please contact your assigned Customer Service Representative (this information can be found under "My Account") or email olam.indonesia@olamnet.com. We are more than happy to try and accommodate any changes required.

 
How do I get product certifications?

Olam now allows customers to access necessary technical documents through the website at your convenience.

 

  • Check out our Tech docs here
  • Can't find what you are looking for, please contact your Customer Service Representative, their information can be found in the top right corner of your "My Account" section or email olam.indonesia@olamnet.com or or +62 813 1861 0064
 
I have additional product specification questions?

If you have additional questions about a product, please contact us through olam.indonesia@olamnet.com or or +62 813 1861 0064

 
How do I schedule an appointment to pick up my order?
  • Please check your order acknowledgement to determine the location of the plant/warehouse where your order is being processed.
  • Have your Olam Sales Order Number handy. Then simply refer to the Olam Plant Locations and Contacts to get contact information for your applicable plant.
  • Please contact the relevant plant to set-up an appointment.
  • For customer pick-up (CPU), you must schedule an appointment at least 48 hours prior to the scheduled date. Failure to schedule an appointment may result in a storage charges, delayed pick-up, and/or other related charges that may have be incurred on the customer’s behalf.
 
How do I order a product not on the website?

For any inquiries about Spices, Edible Nuts, Dairy, Cocoa, Coffee and Sugar products not available on our website, please contact us at olam.indonesia@olamnet.com. If you are interested in any other Olam products, please visit our corporate website at olamgroup.com.